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Course Overview

Tourism and Hospitality Management Course Overview

Would you like a job where no two days are the same? Bachelor’s degree in Tourism and Hospitality Management opens the door to a career in this growing and diverse, global industry. You will gain key business skills and industry knowledge relevant to an exciting range of careers within the sector.

Today, London is one the world’s leading tourist destinations and home to some of the leading international tourism companies. Confederation of Tourism & Hospitality (CTH) strong links with employers allow us to offer you unique insights and study opportunities. These include lectures, workshops and assessments with leading travel and tourism professionals.

For aspiring and ambitious students willing to work hard, this course provides a solid foundation for your move into management within the tourism sector.

Start date:

September 2020 London Graduate School of Business Red Arrow
January 2021 London Graduate School of Business Red Arrow
London graduate school of business Tourism and hospitality management

Course detail & modules

Diploma in Tourism and Hospitality Management

A successful manager knows their industry well and has a well-rounded set of skills that enables them to deal with daily challenges. This course will support you to develop your operational, management and communication skills to deliver an excellent customer experience.

The focus of the course is on understanding the travel and tourism industry as a business.

You will learn about:

  • The structure and organisation of the tourism industry
  • How the industry is changing and why
  • The needs of customers
  • The development of new tourism products and services
  • How new products and services are brought to the market.

You will also examine a range of management related modules designed to develop your personal and professional skills including:

  • Tourism marketing
  • Human resource management in the service sector
  • Corporate travel law
  • Information and business technology
  • Strategic management in the tourism industry.

 

Examples and case studies are taken from a range of different companies and organisation in the public and private sectors and from all regions of the world.

The diverse module options and the final year project will give you the opportunity to explore a particular areas of tourism interest, which can help you identify and work towards your career goals.

Each Level (Year) of Diploma in Hospitality Management aims to provide students with a broad understanding of the operational aspects of the international hospitality industry and a knowledge of the underlying principles involved.

This is a substantive management programme, typically delivered over a nine month period in the case of full-time students. CTH courses combine practical career-based elements with a number of essential management disciplines that will be invaluable as the individual’s career progresses. The course therefore provides the practicality needed for the workplace with the theory needed to advance in management roles and in education.

Course structure

Qualification Structure

Year 1 (Level 4)

The Level 4 Diploma in Hospitality and Management consists of 7 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification.

Unit Ref. No. Unit title Credit GLH
M/507/3867 Finance in Tourism and Hospitality 15 80
R/504/4412 Customer Service Management in Tourism and Hospitality 15 60
H/504/4415 Global Tourism and Hospitality 20 60
L/504/4389 Rooms Division Operations 15 80
K/504/4416 Rooms Division Supervision 20 60
F/504/4390 Food and Beverage Operations 15 80
M/504/4417 Food and beverage supervision 20 60

Syllabus Overview

This unit enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is not an in-depth accounting unit, and this should be borne in mind when planning and executing the delivery.
This unit covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.
This unit covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.
This unit covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.
This unit covers understanding the principles of food production operations, food production operations and food and beverage service.
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.

Year 2 (Level 5)

The Level 5 Diploma in Hospitality and Management consists of 7 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification.

Unit Ref. No. Unit title Credit GLH
K/507/3866 Understanding Funding and Finance in Tourism and Hospitality 15 80
T/504/4421 Human Resource Management in the Tourism and Hospitality Industry 20 60
A/504/4422 Strategic Marketing in the Tourism and Hospitality Industry 15 60
F/504/4423 Customer Relationship Management in the Tourism and Hospitality Industry 15 60
J/504/4424 Contemporary Issues in the Tourism and Hospitality Industry 15 60
T/504/4449 Food and Beverage Management 20 80
FMTHI Facilities Management in the Tourism and Hospitality Industry 20 80

Syllabus Overview

This unit covers understanding the concepts of financial management and accounting within a hospitality or tourism business; controlling the finances and managing the cash flow and manage the profitability of a department within a hospitality or tourism business.
This unit covers understanding the principles of human resource (HR) management in the tourism and hospitality industry; leading teams and developing human resources policies.
This unit covers contributing to the development of marketing and sales strategies in the tourism and hospitality industry; optimising marketing communications, building strategic partnerships, new product development and understanding the purpose and components of an organisational business plan.
This unit covers developing a customer service strategy in the tourism and hospitality industry; managing customer relationships (CRM) and evaluating customer service.
This unit covers understanding how to identify emerging issues in the tourism and hospitality industry and examining their impact.
This unit covers developing food and beverage operations, understanding the management of food and beverage operations and evaluating their effectiveness.
This unit covers evaluating the role of a facilities manager in a hospitality or tourism organisation; ensuring the facilities of a hospitality or tourism organisation meets health, safety and environmental requirements and maintaining and developing the facilities of a hospitality or tourism organisation premises.

Year 3 (Level 6)

The Level 6 Diploma in Hospitality and Management consists of 4 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification.

Unit Ref. No. Unit title Credit GLH
M/503/6110 The Strategic Impact of the Business Environment 35 120
T/503/6111 Business Strategy for Hospitality and Tourism 35 120
A/503/6112 Managing Events for Hospitality and Tourism 25 90
F/503/6113 Quality Management for Hospitality and Tourism 25 90

Syllabus Overview

The macro environment, globalisation, the economy, responding to change, and competitive advantage.
Business analysis, planning models, growth strategies, vision, mission, culture and strategy implementation.
Types of event, issues, pre/real-time/post event management.
Importance, quality improvement measures, customer research & feedback.

Entry requirements

Foundation Course Entry Requirements

Year 1 (Level 4) course entry education requirements

The student must be 18 years old or older and have Complete secondary education and have following documents:

  • Relevant NQF / QCF / RQF Level 3 diploma
  • GCE / GCSE diploma or equivalent qualification
  • Diploma of Professional College; or
  • Diploma of Academic Lyceum (3 years of education)
English proficiency requirement

Student must meet our English language requirement – a minimum of IELTS 5.5 for each of the 4 individual components (Reading, Writing, Speaking and Listening).

Year 2 & 3 (Level 5 & 6) course entry education requirements

The student must be 18 years old or older and have Complete secondary education and have following documents:

  • Relevant NQF/QCF/RQF Level 4 or Level 5 diploma or equivalent recognized qualification
English proficiency requirement
  • Common European Framework of Reference (CEFR) level B2
  • Pearson Test of English Academic (PTE Academic) 51
  • IELTS 5.5; Reading and Writing must be at 5.5

Fees & funding

Instalments and payment options

To find out the price for this course please contact our office. You can do that via phone: +998 71 205 98 98 or email us at: info@lgsb.org.uz

Policy of Instalments
Program of instalments: 25% of the fee paid within 5 working days from the date of conclusion of the contract; 25% of the fee paid 10 working days before the start of the course; 50% of the cost during 50 days from the start of the course.

Career progression

Plan your future career

By developing your management background in the context of Tourism and Hospitality, you will also gain transferable skills that will make you an appealing candidate for:

  • International hotels
  • UK hotel and leisure groups
  • Restaurant companies
  • Contract or licensed sectors
  • Independent hospitality or food businesses.

Alternatively, you could advance your studies at the London Graduate School of Business or you have a chance to be transferred to the UK to continue your further education from there. Transfer program available thanks to our partner British Education.

CTH Qualification London Graduate School of BusinessHighest standard of Hospitality and Tourism qualifications

Our mission is to provide the highest standard of hospitality and tourism qualifications. CTH achieves this through monitoring supported by industry, universities and the UK government regulator, Ofqual.

Industry recognition

CTH Qualification Industry recognition

CTH LGSB Industry Recognition

How to apply

Applying for Tourism and Hospitality Course

You can apply to us in the following way:

  • Submit the hard copy of all the required documents listed below to our office at 21 Ozbekiston Ovozi Street, Mirzo Ulugbek District, Tashkent

Required documents:

  • Application form
  • Transcript of Diploma of Professional College/Academic Lyceum translated into English/ Relevant NQF / QCF / RQF (Level)  diploma/GCE / GCSE diploma
  • Motivation letter (250-300 words)
  • IELTS certificate (If applicable)
  • Copy of your Passport
London Graduate School of Business - Pre-University Course Uzbekistan Tashkent

What happens next after you apply?

We aim to make a decision on your application as quickly as we can. If we need any more information about your qualifications, we will be in touch.

Our team can ask you for some information about what you want to study, your previous qualifications or experience.

Apply for this course

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If you have a question about a course you’re interested in then you can call us.

+998 71 205 98 98

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Email us today

If you have a question about a course you’re interested in please email us.

info@lgsb.org.uz